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Option 1:

Apply for a CapTel phone at no cost

Hawai`i residents may be eligible to receive a CapTel phone at no cost.

The Relay Hawaii Equipment Program (RHEP) provides equal access to telephone services for people with hearing loss. The service is overseen by the Hawai`i Public Utilities Commission (PUC) – State of Hawai’i.

Who is eligible for the RHEP program?

Hawai`i residents may be eligible to receive a CapTel phone at NO COST through the RHEP. In order to receive a CapTel phone to use, an applicant must meet the following criteria:

  • Be a Hawai`i state resident.
  • Have a hearing loss of 40 decibels (dB) or greater as certified by a doctor or audiologist report.
  • Be responsible to maintain your own landline service.

If you meet the criteria listed above, please download the Hawaii CapTel Application form and RHEP Guidelines below:

Then fill out the Hawaii CapTel Application form and send via mail, email or fax it to:

  • Relay Hawaii Equipment Program
    LisaAnn Tom
    Customer Relations Manager
    PO Box 240267 
    Honolulu, HI 96824
  • (866) 410-4256 (fax)
  • relayhawaii@t-mobile.com (email)

For more information, contact RHEP at:



Option 2

Purchase a CapTel phone

Hawai`i residents who do not qualify for a CapTel phone through the Relay Hawaii Equipment Program (RHEP) may purchase one at the reduced cost of $75.00.

Click Here to Purchase