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Option 1:

Apply for a CapTel phone at no cost

Hawai`i residents may be eligible to receive a CapTel phone at no cost.

The Relay Hawaii Equipment Program (RHEP) provides equal access to telephone services for people with hearing loss. The service is overseen by the Hawai`i Public Utilities Commission (PUC) – State of Hawai’i.

Who is eligible for the RHEP program?

Hawai`i residents may be eligible to receive a CapTel phone at NO COST through the RHEP. In order to receive a CapTel phone to use, an applicant must meet the following criteria:

  • Be a Hawai`i state resident.
  • Have a hearing loss of 40 decibels (dB) or greater as certified by a doctor or audiologist report.
  • Be responsible to maintain your own landline service and/or high speed internet service.

If you meet the criteria listed above, please download the Hawaii CapTel Application form and RHEP Guidelines below:

NOTE:
Third Party Certificate is not acceptable through the RHEP

Then fill out the Hawaii CapTel Application form and send via mail, email or fax it to:

  • Relay Hawaii Equipment Program
    LisaAnn Tom
    Customer Relations Manager
    PO Box 240267 (new address)
    Honolulu, HI 96824
  • (866) 410-4256 (fax)
  • relayhawaii@sprint.com (email)

For more information, contact RHEP at:



Option 2:

Request an Internet-based CapTel phone at no cost

Get an internet-based CapTel phone at no cost with a Third Party Certification (TPC) form signed by your hearing health care professional (doctor, audiologist or hearing aid dispenser) or Veteran Service Officer (VSO).  

Instructions are included on the form below.

The Internet-based CapTel models are:  840i, 880i and 2400i.

Click to download the form

Option 3

Purchase a CapTel phone

Hawai`i residents who do not qualify for a CapTel phone through the Relay Hawaii Equipment Program (RHEP) or Third Party Certification (TPC) may purchase one at the reduced cost of $75.00.

Click Here to Purchase