Skip to main content

How Does CapTel Work?

Placing a call on a CapTel phone is just like using a standard phone, but even better.

Just dial the number of the person you want to call and the CapTel phone automatically connects to a captioning service.*

  • 1

    You speak directly to the other party on the CapTel phone.

  • 2

    The other party talks directly to you while the captioner listens.

  • 3

    The captioner transcribes the other party’s voiced message into captions.

  • 4

    You listen and read the captions on the CapTel phone.

* This only applies to 2-line CapTel 840. For one-line CapTel 840, all incoming calls must be routed to the CapTel service first by dialing 877-243-2823 then enter the CapTel user’s phone number.

Video: How does the CapTel 840 Work?

CapTel's Features and Benefits


  • Large screen with easy-to-read captions
  • Built-in answering machine
  • One-touch button to reach customer service 24 hours a day
  • Available in Spanish
  • Costs nothing, except for long-distance calls


  • Phone calls are placed in a typical manner
  • The procedures are easy to follow
  • All of the words, emotions and sounds are present